Your Feedback Matters

At Think GP, we strive to provide the highest level of care. However, we understand that sometimes things don’t go exactly to plan. If you are unhappy with any part of your experience, please let us know. Your feedback is vital it helps us learn, improve, and ensure you receive the support you deserve.

How to Share Your Concerns

You can reach out in whichever way feels most comfortable for you:

By Phone: 07503048791

By Email: info@thinkgp.uk

By Letter: Think GP, 121 High Street, St Albans, AL4 0NN

It is usually best to get in touch as soon as a concern arises so that we can look into it and put things right for you as quickly as possible.

What Happens Next?

1. Acknowledgment (3 Working Days)

For smaller issues, we will try to resolve them immediately. For more complex concerns, we will acknowledge your complaint within 3 working days. 

2. Investigation & Response (20 Working Days)I aim to provide a full, written reply within 20 working days. This response will explain what happened and what actions we are taking as a result. If the investigation needs more time, we will keep you updated every step of the way.

If You’re Still Not Happy

If we cannot reach a resolution together, you have the right to an independent review. We can provide you with their direct contact details and a guide on how to use their service if needed.

Our Commitment to You

Sharing a concern will never negatively affect the care you receive from me. We will handle your feedback with respect, discretion, and a genuine desire to make my service better for you and for others.