Privacy Policy

Introduction

Think GP is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use, and protect your information when you use our website or services.

Who We Are

Think GP is a private healthcare provider based in the United Kingdom.

Contact details: By phone: 07503 048791 By email: info@thinkgp.uk By post: Think GP, 121 High Street, St Albans, AL4 0NN

What Information We Collect

We may collect and process the following types of personal data:

  • Name, email address, and phone number
  • Medical information provided during consultations or enquiries
  • Booking and appointment details
  • Website usage data (via cookies and analytics tools)

How We Use Your Information

We use your information to:

  • Provide medical consultations and services
  • Manage bookings and communicate with you
  • Maintain accurate medical records
  • Improve our website and services
  • Comply with legal and regulatory obligations

Legal Basis for Processing

We process your data under the following lawful bases:

  • Provision of healthcare (including medical diagnosis and care)
  • Legitimate interests (e.g. managing our services)
  • Legal obligation (e.g. record keeping requirements)
  • Consent, where required (e.g. marketing communications)

How We Store and Protect Your Data

Your data is stored securely and protected against unauthorised access, loss, or misuse.

We take appropriate technical and organisational measures to safeguard your information, including secure systems and restricted access.

Sharing Your Information

We do not sell your personal data.

We may share your information with:

  • Trusted service providers (e.g. booking systems, IT providers)
  • Regulatory bodies if required by law
  • Other healthcare professionals where clinically appropriate

All third parties are required to keep your data secure and confidential.

Cookies and Website Data

Our website may use cookies to improve user experience and analyse website traffic.

Cookies are small text files stored on your device. These may include:

  • Essential cookies (required for website functionality)
  • Analytics cookies (to understand how users interact with the site)

You can control or disable cookies through your browser settings.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Restrict or object to processing
  • Request transfer of your data

To exercise your rights, please contact us using the details above.

Data Retention

We retain personal and medical data only for as long as necessary to provide services and comply with legal obligations.

Medical records may be retained in line with UK healthcare record-keeping requirements.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this privacy policy or how your data is handled, please contact:

By phone: 07503 048791 By email: info@thinkgp.uk By post: Think GP, 121 High Street, St Albans, AL4 0NN